Refund Policy

To book with 100% Finke River Culture and Adventure Pty Ltd, (herein called FRAAA) we require a 20% (non-fundable) deposit of the full package cost. Should you desire, you are welcome to pay for your adventure in full at the time of booking. 

Should you pay in full at the time of booking, please be aware that 20% of the full package cost remains non-refundable. The 20% is non-refundable as it covers our cost to facilitate your administration. 

Should you desire, you’re welcome to pay for your adventure incrementally and interest free. You are also welcome to pay the balance of your account in one payment, not later than six-weeks prior to the date of your intended arrival to chosen adventure destination. Receipt of your adventure fee six-weeks prior allows FRCAA to facilitate payments to external suppliers for the facilitation your adventure. 

Please be aware: Within six-weeks of the date of travel, should you decide that you no longer wish to travel, or you can no longer travel on the chosen date, your money is no longer refundable, it has been spent in good faith with our suppliers for the facilitation of your adventure. You now hold travel credits with FRCAA to the value of your invested funds.

Please be aware: You are entitled to transfer your FRCAA travel credits to another adventure within a 12-month period. You are also entitled to transfer your FRCAA travel credits to a third-party. In the event the third-party option is chosen, FRCAA requires an additional 20% deposit for the facilitation of new administration for the third-party.

Please be aware: You will be contacted by FRCAA seven-weeks prior to the date of intended travel to seek your endorsement to proceed with your booking. Should you decide you longer wish to proceed with your booking, you are entitled to a refund on all invested monies, except the ‘non-refundable 20% deposit’. Notification of your intended withdrawal must be confirmed with FRCAA prior to six-weeks of the intended date of arrival to your chosen adventure destination. 

Please be aware: That in the event you decide within six-weeks prior to the date of travel that you no longer wish to travel with FRCAA, or you are unable to travel within the following 12-month period, you are required to seek a refund of your monies through your personal travel insurer. 

Insurance: FRCAA recommends that you obtain personal travel insurance prior to booking your adventure with us. A travel insurance policy purchased at the earliest available opportunity affords the highest chance of payout. Please do not delay the purchase of travel insurance, insurance companies retain the right to refuse making payment due to a lack of time between the purchase of a policy and an application for payment. In the event you are not entitled to a refund of your monies aligned with this FRCAA refund policy, and you do not wish to use your travel credits within the following 12-month period, FRCAA is not liable for the release of funds. 

COVID related issues: In the event that a COVID travel restriction is emplaced within six weeks of the date of intended travel, FRCAA holds travel credits to the value of your investment for a period of 12 months, you are not entitled to a refund. With respect to your vaccination status, please note: FRCAA respect your right to receive or not receive a COVID 19 vaccination. FRCAA takes no stand on vaccinated/ non-vaccinated participation; however, we are subject to State and Territory legislations that are. This legislation dictates a client’s participation, and FRCAA is under no obligation to refund any monies as a result of State and Territory Legislation with respect to your vaccination status and travel, this is your responsibility. Any refund in relation to your vaccination status remains your responsibility and no refund will be issued outside of the normal refund policy.

If you have any questions in relation to our refund policy, please don’t hesitate in contacting us on 0402 765 071 or email, amy@100frcaa.com.au